Privacy Policy

Effective Date: 14 January 2026

1. Introduction

Axis Therapies respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how information is collected, used, stored, and disclosed when you access our website, place an order, or contact our team.
By using this website or our services, you acknowledge and accept the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:
Contact Information
Name, email address, phone number, shipping address, and other details provided when placing an order or submitting an enquiry.
Order & Transaction Information
Information relating to purchases, order history, and transaction records. Payment information is processed securely by third-party payment providers. Axis Therapies does not store full payment card details.
Communications
Information provided when contacting us, including emails, contact form submissions, support requests, and documentation enquiries.
Technical & Usage Information
Information such as IP address, browser type, device information, pages viewed, referral sources, and website interaction data collected through cookies and analytics technologies.
Axis Therapies does not intentionally collect sensitive personal information.

3. How Information Is Collected

  • Information may be collected:
    Directly from you when placing orders or contacting us
  • Automatically through cookies and analytics technologies
  • Through trusted third-party service providers involved in website operations, payment processing, and fulfilment services

4. How We Use Information

  • Personal information may be used to:
    Process and fulfil orders
  • Provide order updates and customer support
  • Respond to enquiries and documentation requests
  • Improve website performance and functionality
  • Maintain website security and detect fraudulent activity
  • Comply with applicable legal and regulatory obligations
    Axis Therapies does not use personal information for automated decision-making or profiling.

5. Cookies & Analytics

Our website uses cookies and similar technologies to support website functionality, improve user experience, and collect performance analytics.
You may manage cookie preferences through your browser settings. Third-party analytics providers may also collect data in accordance with their own privacy policies.

6. Information Sharing

  • Personal information may be shared with trusted third parties where necessary, including:
    Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers
  • Regulatory authorities where legally required
    Axis Therapies does not sell personal information to third parties.

7. Data Security

Reasonable technical and organisational safeguards are implemented to protect personal information from unauthorised access, misuse, disclosure, or loss.
While we take appropriate measures to maintain security, no method of online transmission or electronic storage can be guaranteed as completely secure.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil operational, legal, regulatory, and compliance obligations.
When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access personal information held about you
  • Request corrections to inaccurate information
  • Request deletion of personal information, subject to legal obligations
    Requests may be submitted by contacting our team using the details below.

10. International Data Transfers

Some third-party providers used by Axis Therapies may operate outside your country of residence.
Where international transfers occur, reasonable safeguards are implemented to protect personal information in accordance with applicable privacy laws.

11. Age Restriction

This website and its services are intended only for individuals aged 18 years or older.
Axis Therapies does not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

Axis Therapies may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised effective date. Continued use of the website constitutes acceptance of any updated terms.

13. Contact

For questions relating to this Privacy Policy or the handling of personal information, please contact.
support@axistherapies.au