Shipping Policy
Shipping Policy
Effective Date: 14 January 2026
1. Overview
Axis Therapies supplies laboratory research products to approved destinations in accordance with applicable shipping and carrier regulations.
All orders are dispatched express from our Sydney laboratory facilities and packaged discreetly to support secure transit and product integrity.
All products supplied by Axis Therapies are intended strictly for laboratory research use only.
2. Shipping Rates
Shipping rates and available delivery options are displayed at checkout based on destination and order size.
Shipping costs are calculated automatically at checkout.
Promotional shipping offers may be available from time to time.
No minimum order value applies unless otherwise stated.
3. Order Processing & Dispatch
Orders are processed during standard business days.
Orders are typically dispatched within 1–2 business days after payment confirmation.
All orders are shipped express from our Sydney laboratory facilities.
Dispatch times may vary during high-volume periods or public holidays.
Axis Therapies reserves the right to delay or cancel orders where payment verification, compliance, or shipping restrictions apply.
4. Delivery Timeframes
Delivery timeframes vary depending on destination and carrier services.
Tracking information is provided where available.
Delivery estimates are provided as a guide only.
Axis Therapies does not guarantee carrier delivery dates.
Delays caused by shipping carriers, customs authorities, weather events, or other external factors are outside our control.
5. Tracking & Delivery
Tracking details will be provided once an order has been dispatched.
Customers are responsible for ensuring shipping information is accurate and that deliveries can be received at the nominated address.
6. International Orders
Axis Therapies may support international shipping where permitted by applicable regulations and carrier policies.
Customers are responsible for:
Understanding local import requirements.
Ensuring products may be lawfully imported into their country.
Any customs duties, taxes, or clearance charges imposed by local authorities.
Axis Therapies does not provide customs or regulatory advice.
7. Lost, Damaged, or Delayed Orders
If your order is delayed, damaged, or missing, please contact our team promptly with your order number and tracking information.
For damaged deliveries, clear photographs of the package and contents may be requested.
Where appropriate, Axis Therapies may provide a replacement product or store credit at our discretion.
8. Address Accuracy
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Axis Therapies is not responsible for delays, losses, or delivery issues resulting from incorrect shipping details supplied by the customer.
9. Important Information
All products are supplied strictly for laboratory research use only.
Delivery estimates are not guaranteed.
Risk of loss transfers to the customer once the shipment has been dispatched, except where otherwise required by law.
10. Contact
For shipping enquiries, order support, or delivery questions, please contact: